This presentation explores practical approaches to handling construction site incidents, focusing on education, contract management, and relationship building. Attendees will learn how to prepare for and manage conflicts, operate within contract parameters, and effectively exercise their rights and remedies. The session draws on examples from previous projects where construction deficiencies required significant corrective action and rework. These examples underscore the importance of adhering to established protocols, prioritizing timely corrective measures, and understanding when and whom to involve in incident resolution. The presentation emphasizes maintaining focus on key issues, managing relationships effectively, and utilizing tools such as third-party testing to control outcomes and minimize distractions.