This presentation explores practical approaches to handling construction site incidents, focusing on education, contract management and relationship building. Attendees will learn how to prepare for and manage conflicts, operate within contract parameters and effectively exercise their rights and remedies. The session features a detailed case study of South Metro Fire Rescue’s Fire Station 15 project, where defective structural masonry work necessitated the demolition and reconstruction of all installed concrete masonry units (CMU). This case study underscores the importance of adhering to established protocols, prioritizing corrective action and knowing when and whom to involve in incident resolution. The presentation emphasizes maintaining focus on key issues, managing relationships effectively and utilizing options such as third-party testing to control outcomes and minimize distractions.